Privacy Policy

1. Who We Are

A.C.G Plumbing & Heating ("we", "us", "our") is an independent plumbing and heating engineering business based at 20 Paton Grove, Moseley, Birmingham, B13 9TG, United Kingdom. Email: acgplumbing-heating@hotmail.com.

2. Information We Collect

When you contact us via our website quotation form, telephone, or WhatsApp, we collect only the necessary details required to respond to your plumbing or heating enquiry:

• Your full name
• Your telephone or mobile number
• Your email address
• Your postal address or Birmingham postcode (for quotes and call-outs)
• Details describing the requested work or heating issue

3. How We Use Your Data

We process your data exclusively for legitimate trade purposes:

• To prepare and send fixed-price quotations
• To schedule engineering surveys and boiler installations
• To contact you regarding emergency plumbing call-outs
• To maintain records under our 12-month workmanship guarantee

We never sell, lease, or share your personal contact details with third-party marketing companies.

4. Data Security

All online enquiry submissions are encrypted in transit via SSL/TLS (HTTPS). Offline customer records and invoicing data are secured in accordance with UK Data Protection legislation (UK GDPR / Data Protection Act 2018).

5. Your Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections, or request erasure of your data where no overriding statutory or warranty obligation exists. To exercise any of these rights, contact us at acgplumbing-heating@hotmail.com.

Last updated: October 2026.